FAQs

Q: Do you have a showroom which we could visit?

Absolutely, we have 7 stores located across Canada. For your convenience, you can find more information about our store locations on our 'Find a Store' page. We look forward to your visit!

Q: Is it possible that your staff deliver and install at my place?

A: Most of our products come fully assembled and do not require installation. However, for certain products, we offer an installation service based on your location. An installation fee will apply, depending on the service area. Please contact our local stores for more details and pricing.

Are online inventory levels the same as at your regional branches?

A: Inventory levels vary across our website and physical branch locations. For real-time store stock, please reach out to your local regional branch.


Please note: To save you time and transit costs, we recommend purchasing within your region. If cross-regional shipping is requested, additional shipping and handling fees will apply.

Q: If I place an order online, is it possible to pick up from one of your local showroom?

A: We encourage you to pick up your order at our showroom. You can choose the location nearest to your address for added convenience. To ensure a smooth experience, all pickups must be scheduled in advance. Please note that we cannot process walk-in pickups without an appointment.

Q: What does the "address" mean when I try to check out with my Credit card after I put in my card number and expiry date? 

A: It should be the address which you used to apply for your credit card, as known as Billing address.

Q: How much will be my shipping fee and what is the shipping method?

A: Shipping fees for all other products are calculated based on the product's weight, your location and shipping method.  For more details please refer to "Shipping Policy".

Q:How can I check my order status?

A: Please contact your local branch or reach out to our online customer support during regular business hours.

Q:What if I changed my mind and want to cancel my order after my order has been placed?

A: Some conditions may apply if you would like to cancel your order. For example, you may be responsible to pay the shipping fee if your order has already been shipped out, etc. Please contact us at 647-930-5800 when you want to cancel your order and we will figure out if we have some measures.

Q:What is your return policy?