To Share Your Concerns, Please Email Us at: [chairman@greenlifegroup.ca], and Tel: 6479305800.
When emailing, kindly include the following details to help us investigate and address your concerns effectively:
Please ensure that your email subject line reads "Urgent Customer Concern" to ensure immediate attention.
We appreciate you taking the time to share your feedback with us. All concerns are treated with utmost seriousness and will be investigated thoroughly. Your patience and understanding are greatly appreciated as we work towards resolving this matter.
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Availability: We strive to maintain accurate stock counts, but there may be discrepancies. In such cases, we will fulfill available products and offer options for backordered items.
Shipping Costs: Calculated based on weight, dimensions, and destination.
Returns: Accepted within 30 days for change of mind, provided items are in original condition. Warranty claims honored within 90 days.
Pre-order: Pre-order items typically have a lead time of 2-4 months due to custom manufacturing. Once an order is placed for a pre-order item, refunds are not supported.
Delivery: Domestic transit time is 2-7 days; international transit time varies. Dispatch usually within 2 business days. Address changes accepted before dispatch.
Tracking: Customers receive tracking links upon dispatch.
Damaged Parcels: Please reject damaged parcels or contact customer service.
Taxes: Sales tax included in displayed price. Import duties and taxes prepaid for international shipments.
Cancellations: Accepted before dispatch.
Insurance: Parcels insured for loss and damage.
For more information, please refer to the 'TERMS & CONDITIONS' page (https://greenlifestore.net/pages/terms-conditions).