Your Voice is Crucial to Us

We prioritize providing an exceptional experience for every customer. If you've encountered serious issues such as staff misconduct, unfair treatment, fraudulent activities, or other severe concerns, we extend our sincerest apologies and assure you that your voice will be heard and acted upon. Your feedback will be directed straight to our head office to ensure immediate and appropriate action.

Head Office Feedback

Email Instructions

To Share Your Concerns, Please Email Us at: []

When emailing, kindly include the following details to help us investigate and address your concerns effectively:

  • Full Name
  • Email Address
  • Phone Number
  • Order Number 
  • Date of Incident
  • Detailed Description of the Incident
  • Supporting Documents (if any)

Please ensure that your email subject line reads "Urgent Customer Concern" to ensure immediate attention.

We appreciate you taking the time to share your feedback with us. All concerns are treated with utmost seriousness and will be investigated thoroughly. Your patience and understanding are greatly appreciated as we work towards resolving this matter.



Privacy Note:
Your privacy is paramount to us. Rest assured, the information provided will be kept confidential and will only be used for the purpose of resolving the issue.