**By placing an order for a freight item on our website, you acknowledge and agree to the following Freight Delivery Policy.**

Because of the size and weight of freight orders, your cooperation and availability are required for carriers to perform freight deliveries successfully. The freight carrier will call you at least one day in advance to schedule a window during which to deliver your shipment. The delivery window proposed by the carrier will be several hours (often 2 or 3 hours but sometimes longer). We cannot guarantee that the carrier will deliver your shipment during a specific period of time or on a specific day. You must make yourself, or someone acting on your behalf, reasonably available to receive your freight shipment once the carrier contacts you to schedule delivery.

Responsibility for Additional Shipping Charges Incurred by the Customer. If you make changes to your delivery service after your order ships, you will be responsible for any additional shipping charges. Changes that may incur additional charges include:

• Change of delivery address (reconsignment)
• Upgrade in delivery service
• Terminal storage fees due to a customer’s limited availability to accept delivery
• Redelivery fees due to a customer’s initial refusal to accept a shipment
• Delivery Limitations & Site Conditions

Delivery services (including White Glove) are subject to safe and reasonable access to the delivery location. Certain site conditions that are outside of the carrier’s control may prevent successful completion of delivery as requested.

These conditions may include, but are not limited to: 

• Limited or restricted access to the delivery location
• Narrow roads, driveways, hallways, staircases, or doorways
• Low-hanging trees, overhead obstructions, or power lines
• Weight restrictions, unsafe terrain, or steep inclines
• Local regulations or restrictions that limit truck access
• Any condition deemed unsafe by the delivery carrier

In such cases, the carrier reserves the right to:

• Modify the delivery method (e.g., complete delivery at curbside or nearest accessible point), or
• Decline to proceed with delivery beyond a certain point for safety reasons
• The final determination of accessibility and safety will be made by the carrier at the time of delivery.

By placing an order, you acknowledge that:

1. Delivery completion is contingent upon safe and accessible conditions at the delivery site
2. We are not responsible for incomplete delivery services due to conditions beyond our control
3. Additional fees (including redelivery, storage, or special handling) may apply if delivery cannot be completed as originally scheduled