Jade Stone

Order Confirmation and Delivery
In general, domestic shipments are processed and shipped within 48 hours.

Shipping Providers
We entrust your orders to reliable third-party carriers. Depending on your location, your shipment may be delivered by various carriers. For oversized or overweight products, we use Freight Carrier, ensuring your items are safely transported on pallets.

Shipping Charges
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the items in your order. We will calculate the shipping cost with a third-party carrier when we process the order, and this price will be the final cost for customer shipping. Shipping rates may fluctuate from day to day. If we are overcharged for shipping, we will refund the difference.

Pick-Up Service
We are excited to offer a pick-up service at our distribution center. Once your order is ready, you can choose to pick it up at our distribution center. Please bring your confirmation email when you come to collect your order.

Local Delivery
Our standard delivery service includes door-to-door delivery only. If you require additional services, such as in-home delivery or assembly, additional charges will apply.