FAQs

Q: Do you have a showroom which we could visit?

Absolutely, we have 7 stores located across Canada. For your convenience, you can find more information about our store locations on our 'Find a Store' page. We look forward to your visit!

Q: Is it possible that your staff deliver and install at my place?

A: Most of our products come fully assembled and do not require installation. However, for certain products, we offer an installation service based on your location. An installation fee will apply, depending on the service area. Please contact our local stores for more details and pricing.

Q: Does your in store price different from online price?

A: For most of the products, no. However, some of the products have special promotional price in certain area. e.g. Montreal only promotional pricing. Please call your local store for more details. 

Q: Can I place an order online and pay for it later when I pick up everything in store?

A: Unfortunately, you cannot. We will hold the item once you make the payment. Once the payment is made, we will send you a confirmation email indicating that your order will be ready for pickup within 48 hours. Alternatively, you can contact our local stores directly.

Q: If I place an order online, is it possible to pick up from one of your local showroom?

A: We encourage you to pick up your order at our showroom. You can choose the location nearest to your address for added convenience. Our staff will process your order within 48 hours, and you will receive a confirmation email once your order is ready for pickup. Alternatively, you can contact our local stores directly for assistance.

Q: What does the "address" mean when I try to check out with my Credit card after I put in my card number and expiry date? 

A: It should be the address which you used to apply for your credit card, as known as Billing address.

Q: How much will be my shipping fee and what is the shipping method?

A:Shipping fees for all other products are calculated based on the product's weight and your location. We only charge what our third-party logistics company charges us. If you believe your shipping fee is too high, please feel free to contact us. We can issue a refund if we find better discounts with our carriers. The shipping time varies from 1 to 5 business days transit depending on the carrier. Please note that additional shipping fees may apply for remote areas. For more details please refer to "Shipping Policy".

Q:How can I check my order status?

A confirmation email will be sent to you after we receive your order, and please allow 1-3 business days for order information update. After confirmation, your order will be shipped within 2-4 business days. If your area is out of stock, we will transfer the items from another province, which may take 5-7 days. Second email will be sent to you after your order has been shipped, you will receive an email with your tracking number or you may check your tracking number on your order page. 

Q:What if I changed my mind and want to cancel my order after my order has been placed?

A:Some conditions may apply if you would like to cancel your order. For example, you may be responsible to pay the shipping fee if your order has already been shipped out, etc. Please contact us at 647-930-5800 when you want to cancel your order and we will figure out if we have some measures.

Q:What is your return policy?

A:We accept returns within 30 calendar days, with all returns, exchanges, or services requiring pre-authorization. For more details, please refer to our Return Policy.