FAQs

Q: Do you have a showroom which we could visit?

Absolutely, we have 7 stores located across Canada. For your convenience, you can find more information about our store locations on our 'Find a Store' page. We look forward to your visit!

Q: Is it possible that your staff deliver and install at my place?

We appreciate your interest in our products. Unfortunately, we currently do not offer home delivery or installation services as our shipping is handled by a third-party logistics company. We understand this might cause some inconvenience and we sincerely apologize. We're constantly working on improving our services and we appreciate your understanding

Q: Does your in store price different from online price?

A: For most of the products, no. However, some of the products have special promotional price in certain area. e.g. Montreal only promotional pricing. Please call your local store for more details. 

Q: Can I place an order online and pay for it later when I pick up everything in store?

 A: Unfortunately you can not. Payment must be made when you place the order.

Q: If I place an order online, is it possible to pick up from one of your local showroom?

A: While we understand the convenience of picking up online orders from our local showrooms, we regret to inform you that this service is currently not available due to operational differences between our online store and physical locations. However, we do offer the option to pick up online orders from our local distribution center. Currently, this service is available at our Scarborough location only, which is located at Unit 1, 90 Nugget Ave, Scarborough. We appreciate your understanding and are here to assist you with any further questions

Q: What does the "address" mean when I try to check out with my Credit card after I put in my card number and expiry date? 

A: It should be the address which you used to apply for your credit card, as known as Billing address.

Q: How much will be my shipping fee and what is the shipping method?

A:Shipping fees for all other products are calculated based on the product's weight and your location. We only charge what our third-party logistics company charges us. If you believe your shipping fee is too high, please feel free to contact us. We can issue a refund if we find better discounts with our carriers. The shipping time varies from 1 to 5 business days transit depending on the carrier. Please note that additional shipping fees may apply for remote areas. For more details please refer to "Shipping Policy".

Q:How can I check my order status?

A confirmation email will be sent to you after we receive your order, and please allow one or two business days for order information update, which means your order will be shipping out within 2 business days (exclude extreme weather or products in short supply). Second email will be sent to you after your order has been shipped, you will receive an email with your tracking number or you may check your tracking number on your order page. Then you will be able to track your order on UPS or Purolator website with the tracking number.

Q:What if I changed my mind and want to cancel my order after my order has been placed?

A:Some conditions may apply if you would like to cancel your order. For example, you may be responsible to pay the shipping fee if your order has already been shipped out, etc. Please contact us at 647-930-5800 when you want to cancel your order and we will figure out if we have some measures.

Q:What is your return policy?

A:We accept returns within 30 calendar days, with all returns, exchanges, or services requiring pre-authorization. For more details, please refer to our Return Policy.