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Pre-Order:
Pre-order items typically have a lead time of 2-4 months. Our customer service will keep you informed of the progress. After the product is sent from the manufacturer to our local store, you can choose to pick up or delivery.

For Shipping
Because Greenlife follows a strategy of offering high-quality products at competitive prices, many items sell quickly. As a result, some products are marked as "Pre-Order," indicating they are either in transit or currently in production. The estimated wait time for these items ranges from 1 to 16 weeks. Once a customer places a pre-order, we will reserve the corresponding SKU from the incoming stock and contact the customer to provide an estimated warehouse arrival and shipping date.

Customization:
We support product customization, including color, logo, and material based on your needs. Custom products take 3-4 months to manufacture. For more details, please contact our customer service team.

Customer Service Availability
Due to the large volume of orders, sometimes there may be delays. Our dedicated customer service team is available 8 hours a day, 5 days a week, to assist you. We are committed to ensuring your satisfaction and will keep you informed throughout the process.

Q: Can I choose delivery or pickup when ordering online?
A: Yes! During checkout, you can select either local pickup or shipping, depending on what works best for you.

Q: How do I know if the product is in stock?
A: Stock availability is shown directly on each product page—if it's available to order online, it's in stock. “Coming Soon” means it will be restocked within a month. Pre-Order” indicates longer lead times, usually around 3 months.

Q: Can I see shipping costs before paying?
A: Yes! Shipping is calculated automatically at checkout. It’s based on third-party courier rates, and we always review it before shipping—if there’s any error, we’ll adjust it manually to ensure fairness.

Q: What is the warranty period for GreenLife equipment?
A: GreenLife provides a 1-year warranty on all equipment. For 4-motor massage beds, the warranty period is extended to 2 years.

Q: What does the warranty cover?
A: The warranty covers defects in materials and workmanship under normal usage. During the warranty period, we will repair or replace any defective parts at no additional cost.

Q: What is not covered under the warranty?
A: The warranty does not cover damage caused by misuse, accidents, modifications, or normal wear and tear.