At Greenlife, we are committed to providing an exceptional shopping experience and long-term customer support. If you encounter any issues with your purchase, we kindly ask that you contact us first — our team is here to assist you and help find the best solution.

This warranty policy applies to products purchased after April 2025. Greenlife reserves the right to the final interpretation of the above warranty policy.

III.    This warranty is applicable to manufacturing defects only.  

Normal wear and tear is not covered under the warranty. Examples of wear and tear are as follows but not limited to: Cuts, scratches, damage caused by impact or accidents, discolouration, shrinkage, fabric pilling, misshapen filling materials, and stains.

Damages resulting from improper assembly and/or installation are not covered by the warranty.

Products that have been altered in any manner that departs from their original design are not covered by the warranty.

Damages resulting from and/or other undesirable outcomes of cleaning products are not covered by the warranty.  

Damages resulting from using a product in a manner other than its intended design are not covered by the warranty.  Examples include but are not limited to standing on a chair, jumping on a bed, or using any non-commercially graded product for commercial purposes.

This warranty does not cover consequential or incidental loss and/or damage such as but not limited to scratches to a floor and/or loss of personal effects.  

Goods used in an environment other than which they were intended, such as but not limited to, using indoor goods outdoors, are not covered by the warranty.

IV.    Goods requiring assembly need special care when handling. Inspect all parts including the hardware BEFORE assembly. Valid part and/or hardware claims must be made PRIOR to assembly. Damages resulting from assembly errors and/or mishandling of parts, most notably scratches, are not covered by this warranty.

V.    Greenlife shall resolve warranty claims at its sole discretion.  Remedies may include but are not limited to: Replacement parts at no charge, repairs at no charge, partial or full refunds, exchanges and returns. We reserves the right to modify or change the terms and conditions of this warranty at any time without prior notice.  We maintains logs of all previous versions of this warranty and will refer to the version that was in effect at the time of purchase.