Shipping Policy

Shipping Policy

At Greenlife, your satisfaction is our top priority. We know how important fast delivery is, which is why we work hard to process your order as quickly as possible. Our standard processing time is 1–3 business days, with shipping typically taking 2–5 business days, depending on your local carrier and location.

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Free Shipping Policy

Delivery address must be within a 30 km radius of each store

Order amount must be CAD $3,000 or more

Excludes products shipped from the United States

Excluding clearance products, salon( e.g.Lanvain ) and Master ®️products.

Greenlife reserves the right of final interpretation of this shipping fee policy.

Excludes the Montreal area

- Orders that meet all of the above conditions are eligible for free shipping
 

Free shipping area:

 

L Series 

L1N L1S L1T L1V L1W

L2Z L3P L3R L3T L4H

L4J L4L L6H L6K L6L

L6M L6P L7A L7B L7C

L7G L9T

 

M Series

M1B M1C M1E M1G M1H

M1J M1K M1L M1M M1N

M1P M1R M1S M1T M1V 

M1W M1X M2H M2J M2K

M2L M2M M2N M2P M2R 

M2W M2Y M3A M3B M3C

M3H M3J M3K M3L M3M 

M3N M4A M4B M4C M4E

M4G M4H M4J M4K M4L 

M4M M4N M4P M4R M4S 

M5A M5B M5C M5E M5G 

M5H M5J M5K M5L M5M

M5N M5P M5R M5S M5T 

M5V M5W M5X M5Y M5Z 

M6A M6B M6C M6E M6G 

M6H M6J M6K M6L M6M

M6N M8X M8Y M8Z M9A 

M9L M9R M9V M9W

 

T Series

T1Y T2A T2E T2G T2H

T2J T2K T2L T2N T2W

T2X T2Y T2Z T3B T3C

T3H

Delivery Fee (Main Entrance Only)

This delivery fee applies to shipments handled by third-party logistics companies and Greenlife delivery trucks. The fee covers delivery only to the main entrance of the building (drop-off). It does not include moving the product inside the building, placement, or setup.

Extra-large items

Extra-large items (with a volume of 0.5 cubic meters or more) will incur an additional pallet fee of $50 per item.

Order Confirmation and Delivery

Once your order is placed, our dedicated delivery team will contact you within two business days to confirm your order and schedule a delivery appointment.

Shipping Providers

We entrust your orders to reliable third-party carriers such as FedEx®, Purolator®, Canpar®, or UPS®. For oversized or overweight products, we use Freight Carrier and your items may be placed on pallets for safe transportation.

Pick-Up Service

We are excited to offer a pick-up service at our distribution center. Once your order is ready, you can choose to pick it up at our distribution center. Please bring your confirmation email when you come to collect your order. We kindly ask that you pick up your orders within three business days to avoid any potential storage fees.

Tracking Your Order

We understand that you would want to know the status of your order. Therefore, a tracking number will be posted on the order page for your convenience.

Exclusions

Please note that we do not ship to P.O. Boxes. Also, all standard delivery services—whether provided by a third-party carrier or our in-house delivery team - are priced to deliver goods to the exterior of the main entrance at your address. This does not include additional handling services such as bringing items inside, carrying them up/down stairs, placing them in your desired location, or removing packaging waste. For extra services, please contact us. Greenlife reserves the right to final interpretation of this delivery policy.

Contact a Greenlife store near you