GREENLIFE Medical Aesthetic Devices
Comprehensive Warranty & Disclaimer Policy

GREENLIFE is committed to the long-term reliability of your Health Canada certified equipment. Please review the following terms regarding your warranty protection, routine maintenance requirements, and liability disclaimers for professional use.

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Last updated: May 2026
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1. Professional Use Requirement

All GREENLIFE medical aesthetic devices are intended strictly for professional use only and must be operated by trained and qualified personnel in compliance with:

  • Health Canada regulations
  • Provincial regulations
  • Applicable safety and clinical standards

The purchaser is solely responsible for:

  • Proper installation, operation, and maintenance
  • Staff certification and training 
  • Regulatory compliance and lawful usage

GREENLIFE does not provide medical advice. All treatments must be performed based on the professional judgment of licensed practitioners.

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2. Limited Warranty

All eligible GREENLIFE all Health Canada–approved medical aesthetic devices include:

 Limited Warranty: 2 Year warranty on machine, and 1 Year warranty of handpiece.

(Except for specific products: Dr. Pen and RED light Therapy products is covered by a 1-year warranty only. And does not apply to products that do not have Health Canada approval, nor to second-hand products, open-box items, or final sale products.)

Starting from the date the product is received

This warranty:

  • Applies to the original purchaser only 
  • Is non-transferable unless approved in writing 
  • Covers manufacturing defects under normal professional use
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3. Warranty Coverage

During the warranty period, GREENLIFE may, at its sole discretion:

  • Diagnose and troubleshoot technical issues
  • Repair defective components
  • Replace defective parts or modules
  • Provide software / system support
  • Provide remote or on-site service (where applicable)
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Covered Components

Depending on device type, coverage may include:

  • Main system unit
  • Power supply & internal circuitry
  • Cooling system
  • Display and control system
  • Laser generator / laser source
  • Energy delivery modules
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4.  Handpieces & Consumables

Handpieces / applicators:

  • Covered for manufacturing defects under normal use
  •  Within the warranty period (1 Year warranty of handpiece)
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Consumables are NOT covered under normal use:

  • Filters
  • Tips
  • Cartridges
  • Lenses / crystals
  • Disposable components

 Only covered if confirmed defective upon delivery (DOA)

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5. 10-Year Parts Support

GREENLIFE commits to:

     Providing parts support for up to 10 years

Calculated as:

     From the date of product receipt
     Or from the date the product is received until the product discontinuation date (if it occurs within 10 years).  
 (whichever occurs first)

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After warranty expiration:

  • Parts and service will be provided at cost
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6. Warranty Exclusions

This warranty does NOT cover:

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General exclusions

  • Normal wear and tear
  • Consumable depletion
  • Cosmetic damage not affecting function
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 Damage caused by:

  • Misuse, improper operation, or negligence
  • Unauthorized repair, modification, ordisassembly, or third-party intervention (Immediately voids the warranty)  
  • Use of non-approved parts or accessories
  • Failure to follow manuals or training
  • Electrical issues (power surge, unstable voltage)
  • Fire, flood, external environmental, or other force majeure events such as natural disasters damage
  • Improper storage or transportation
  • Off-label use or non-approved treatments
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7. Warranty Service Process

To initiate warranty service, the customer must provide:

  • Proof of purchase
  • Model and serial number
  • Description of issue
  • Supporting photos / videos / diagnostic data
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GREENLIFE reserves the right to:

  • Perform remote troubleshooting
  • Require equipment inspection
  • Approve or deny warranty claims after evaluation

Notes: No service will be provided without prior authorization

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8. Repair or Replacement Policy

 If a defect is confirmed, GREENLIFE may:

  • Repair the unit
  • Replace defective parts
  • Replace the unit with equivalent new or refurbished equipment
  • Replacement does NOT reset warranty
  • Warranty continues from original purchase
  • (For defective components removed during replacement, GREENLIFE reserves the right to determine whether they must be returned. If GREENLIFE does not require their return, the purchaser shall handle and dispose of them safely in accordance with applicable waste disposal regulations in the region where the components are located, and GREENLIFE shall not be responsible for any related disposal costs or liabilities.)
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9. Shipping Responsibility

Within Canada:
All shipping costs related to valid warranty issues will be covered by GREENLIFE

Outside warranty: Shipping is the responsibility of the purchaser

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Not included:

  • Non-warranty issues
  • Customer-caused damage
  • International shipping
  • Duties / customs / brokerage
  • Improper packaging damage
  • Additional shipping beyond original delivery addressor cost
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10. Regulatory Responsibility

The purchaser is responsible for:

  • Health Canada compliance
  • Proper clinical use
  • Operator qualification
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 GREENLIFE is NOT responsible for:

  • Regulatory violations
  • Improper use of equipment
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11. Limitation of Liability

To the maximum extent permitted by law:

GREENLIFE liability is limited to: Repair or replacement only

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GREENLIFE shall NOT be liable for:

  • Loss of revenue or profit
  • Business interruption
  • Patient or customer claims
  • Indirect or consequential damages
  • Treatment results

Maximum liability:

Limited to purchase price of the device

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12. Final Warranty Statement

This is the only valid warranty provided by GREENLIFE.

  • No verbal promises are binding
  • No modifications unless in writing

This policy does not affect statutory rights under Canadian law.

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13. Policy Updates

GREENLIFE reserves the right to update this policy at any time.
The applicable version is the one in effect at the time of purchase.

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